It is important to remember that your success in your career is tied more to servicing the business users. This is done by building a career-long (as opposed to project-long) relationship with each individual in the business community. The better you are at building a relationship with the business community will determine your career success.
The following is taken from Jeffrey Gitomer’s 7.5 list of why provide great service. Let me rephrase his points to be technology-focused:
- It’s free, costs little or nothing, and is worth a fortune!
- It builds goodwill.
- It builds loyalty — business users actually look forward to the next time they need to work with you. They are happy and may even ask for you to work on the next great project.
- It creates positive memorable experiences that will be retold to other business users time after time.
- It makes business users promoters of your efforts.
- It leads to referred work.
- It makes it harder for coworkers to steal away good projects.
7.5 (Jeffrey’s trademark includes a .5 point at the end of the list to tie all the others together):
It creates a clear distinction between technologists!
Want more of Jeffrey’s ideas…buy his Cusomter Loyalty Concepts. The $20 investment may just save your career!
Helping all size businesses find growth opportunities and demolish internal roadblocks to success.
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